Terms and conditions
Disclaimer
By using Lukure.com, you hereby consent to our disclaimer and agree to its terms. LUKURË will not be liable for any damages experienced in connection with the use of our website.
If you do not agree to our Disclaimer STOP now and do not access or use this website.
By using Lukure.com, you hereby consent to our disclaimer and agree to its terms.
LUKURË does not guarantee or represent that:
the Lukure.com website is free from viruses, worms, trojan horses or other destructive material;
the information contained on the Lukure.com website is accurate, complete or up to date.
The Lukure.com website may contain technical inaccuracies or other defects; LUKURË does not guarantee that any such defects will be corrected.
Personal Responsibility
You acknowledge you are using our website voluntarily and that any choices, actions and results now and in the future are solely your responsibility.
Lukure.com will not be liable to you or any other party for any decision made or action taken in reliance on the information given by our service.
Contact
By using our website you are agreeing to the above disclaimer. Should you have any queries regarding anything in this disclaimer please contact us at: lukure@lukure.com
General Terms and Conditions
The purchase of any products offered on Lukure.com website is subject to these Terms and Conditions ("Terms and Conditions of Sale"). Orders may only be placed on the Lukure.com website by individual consumers and corporations purchasing item(s) other than for resale. Any resale or distribution of LUKURË products purchased on Lukure.com website is strictly prohibited. LUKURE may update these Terms and Conditions of Sale at any time without prior notice. You can view the most current version of the Terms and Conditions of Sale at any time by clicking on the link labeled "General Terms & Conditions".
For each order on Lukure.com website, your acceptance of the Terms and Conditions of Sale in force at the date of the order will be requested.
Purchase - Terms of ordering
The Lukure.com website may be used to order a selection of LUKURË products from LUKURE directly online via the Internet, within the United States only. You may also place your order by telephone by dialing 1+ (212) 675-1515 from Monday to Saturday, 10.00 a.m. to 7.00 p.m. EST, and Sunday 11a.m. to 6 p.m. from anywhere within the United States, excluding Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America. . You may also call us at +1-212-675-1515 or e-mail us at lukure@lukure.com.
The delivery zone for LUKURË products ordered via the Lukure.com website and the 212 number referred to above is restricted to the United States, excluding Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America (see "Shipping & Delivery"). Before placing the order online, you should check that the summary information for your item accurately reflects your selection before confirming your order. Upon confirmation, your order will be submitted to LUKURË for processing. While every effort is taken to try to ensure that the coloring, design and style of the LUKURË products in the photographs displayed on the Lukure.com website are a correct representation of the original products, variations may occur due to technical restrictions of color reproduction on your computer equipment. LUKURË reserves the right not to accept or to cancel your order in our sole discretion for any reason without liability if, among other things, the products are not available, are incorrectly priced or are otherwise incorrectly described. Accordingly, LUKURË shall not be liable for any error or inaccuracy in the photographs or graphical representations of LUKURË products displayed on the Lukure.com website. If you have any questions about the products, you may contact our customer service by clicking on the link labeled "contact us". LUKURË reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if LUKURË has reasonable cause to suspect that such customer has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity or for any other legitimate cause.
Purchase - Availability
Our offers of products are valid as they are displayed on the Lukure.com website, subject to availability. Instructions about the availability of products are provided at the time of the ordering. In the case of unavailability of a product after ordering, you will be informed by email or by phone as soon as possible, and it will be proposed to you either to order another item shown on the Lukure.com website in substitution or to cancel your order. If you choose to cancel your order, you will be refunded if your bank account has been debited. LUKURË shall not be liable in case of stock outage or unavailability of products. LUKURE reserves the right to change at any time and without notice the items on the Lukure.com website.
Purchase - Order Confirmation
At the end of the ordering procedure, you are directed to click on the "Pay" button, at which time your order will be sent to LUKURË for processing and may not be cancelled except for the agreements to the conditions provided for herein the Terms and Conditions of Sale. The confirmation of your order means your acceptance of the Terms and Conditions of Sale.
The data registered by the Lukure.com website establish the terms of the transactions between LUKURË and its customers. In the case of a dispute between LUKURË and its customers relating to a transaction entered into using the Lukure.com website, the data registered by LUKURË are the terms of the transaction. However,LUKURË reserves the rights not to accept or to cancel your order if the item(s) are not available are incorrectly priced or are otherwise incorrectly described.
Purchase - Price Payment
The prices of LUKURË products are indicated in US currency, excluding taxes and shipping costs (see "Shipping & Delivery"). LUKURË reserves the right to change the prices of products offered on the Lukure.com website at any time without prior notice. You will be charged the prices displayed on the Lukure.com website at the time your order was confirmed provided the item(s) ordered were available at this time, however, LUKURË reserves the right not to accept or to cancel your order if the products are not available, are incorrectly priced or are otherwise incorrectly described. You are required to pay for any order placed on the Lukure.com website immediately upon confirmation of your order. We only accept payment by debit or credit card. All orders are payable in US dollars. We accept the following debit and credit cards: MasterCard®, Visa®, Diners Club®/Carte Blanche®, American Express®, JCB® and Discover®. Your order will only be placed once we have verified your payment method and received authorization to process your payment. Your debit or credit card will only be debited when your order is complete. If any of the products in your order are unavailable, we will only charge you the prices, taxes and shipping costs for the item(s) available.
Purchase - Reservation of title
The ordered products remain the property of LUKURË until full payment is tendered to LUKURE.
In case of a payment dispute, you undertake to return the received products to LUKURË immediately upon request, and to assume the risks (in particular the loss, theft or damage) relating to the delivered products.
General Terms and Conditions of Use of Lukure.com website
The Lukure.com website is operated by LUKURE Inc and has its principal office at 1046 Madison Avenue, New York, NY 10075.
The use of the Lukure.com website and the purchase of any products offered on Lukure.com website are subject to these terms and conditions ("Terms and Conditions of Use"). The use of the Lukure.com website constitutes your agreement to comply with, and be bound by, these Terms and Conditions of Use and your consent to the Privacy Policy for the Lukure.com website ("Privacy Policy"); see "Security and Personal Data."
LUKURË may update these Terms and Conditions of Use and the Privacy Policy at anytime without notice. By continuing to use the Lukure.com website following any such change, you agree to comply with and be bound by the Terms and Conditions of Use and consent to the Privacy Policy, each as modified.
Security and Personal Data
The Lukure.com Privacy Policy (see "Privacy Policy") governs the use of any personal information that you provide to LUKURË on this website, LUKURË may modify or amend the Privacy Policy at any time as provided in the Privacy Policy. The Lukure.com website is not intended for minor children.
Intellectual Property
All material on the Lukure.com and all other intellectual property of any nature are the exclusive property of LUKURE Inc. You may not reproduce, by any means or process, full or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the Lukure.com website. You may not remove any copyright, trademark or other proprietary notice contained on the Lukure.com website or any content contained therein.
Limitation of Liability
LUKURË shall not be liable to you or any third party for any indirect, incidental special or consequential damages, including, without limitation, loss of profits or other intangible losses, arising out of or in connection with your use or inability to use the Lukure.com website, even if LUKURË has been advised of the possibility of such damages.
Disclaimer of Warranty
LUKURË does not guarantee or represent that:
the Lukure.com website is free from viruses, worms, trojan horses or other destructive material;
the information contained on the Lukure.com website is accurate, complete or up to date. The Lukure.com website may contain technical inaccuracies or other defects; LUKURE does not guarantee that any such defects will be corrected.
Privacy Policy
It is Lukure.com's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to Lukure.com (hereinafter, "us", "we", or "Lukure.com"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources. This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
Website Visitors
Like most website operators, Lukure.com collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Lukure.com's purpose in collecting non-personally identifying information is to better understand how Lukure.com's visitors use its website. From time to time, Lukure.com may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. Lukure.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on http://lukure.com blog posts. Lukure.com only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Gathering of Personally - Identifying Information
Certain visitors to Lukure.com's websites choose to interact with Lukure.com in ways that require Lukure.com to gather personally-identifying information. The amount and type of information that Lukure.com gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at http://lukure.com to provide a username and email address.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Advertisements
Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Lukure.com and does not cover the use of cookies by any advertisers.
Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
Protection of Certain Personally-Identifying Information
Lukure.com discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Lukure.com's behalf or to provide services available at Lukure.com's website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Lukure.com's website, you consent to the transfer of such information to them. Lukure.com will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Lukure.com discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Lukure.com believes in good faith that disclosure is reasonably necessary to protect the property or rights of Lukure.com, third parties or the public at large. If you are a registered user of http://lukure.com and have supplied your email address, Lukure.com may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Lukure.com and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Lukure.com takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Aggregated Statistics
Lukure.com may collect statistics about the behavior of visitors to its website. Lukure.com may display this information publicly or provide it to others. However, Lukure.com does not disclose your personally-identifying information.
Cookies
To enrich and perfect your online experience, Lukure.com uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Lukure.com uses cookies to help Lukure.com identify and track visitors, their usage of http://lukure.com, and their website access preferences. Lukure.com visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Lukure.com's websites, with the drawback that certain features of Lukure.com's websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Lukure.com's use of cookies.
E-commerce
Those who engage in transactions with Lukure.com – by purchasing Lukure.com's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Lukure.com collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Lukure.com. Lukure.com does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Business Transfers
If Lukure.com, or substantially all of its assets, were acquired, or in the unlikely event that Lukure.com goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Lukure.com may continue to use your personal information as set forth in this policy.
Privacy Policy Changes
Although most changes are likely to be minor, Lukure.com may change its Privacy Policy from time to time, and in Lukure.com's sole discretion. Lukure.com encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
If you have any questions about this Privacy Policy, please contact us at lukure@lukure.com
Shipping and returns
Item(s) purchased through the Lukure.com website may only be delivered within the United States, excluding Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America. Any delivery address situated outside this zone will be refused. For orders that may need to be delivered outside of the United States please contact us directly. LUKURË will not process any order for which a post office box or APO/FPO address is provided. Item(s) will be shipped to the delivery address(es) specified during the ordering procedure.
Shipping and Delivery - Shipping costs (Except Made to Measure)
Our standard shipping method is UPS Ground however you will be asked to select the shipping method you prefer as part of the order finalization.The shipping cost will be calculated based on the service you choose during the checkout process.
Any item(s) specifically personalized and/or tailored to your specifications are considered Made to Measure and will take a longer period of time. (Please see to the Delivery Time- Time required for Made to Measure)
Delivery Time - Time required for delivery for Made to Measure
During the ordering procedure, we will inform you of the time required for delivery and the various forms of delivery available for the item(s) purchased. On average, the delivery time for Made to Measure shoes will take 4-6 weeks to be finished and delivered to the United States from Italy.
If your order is not shipped immediately after 4-6 weeks for Made to Measure, a Customer Service Representative will contact you to provide more detail and an estimated shipping date.
Delivery Time - Problems of delivery
Any failure to deliver or late delivery exceeding nine (9) business days from the scheduled delivery date should be reported to our customer service as soon as possible. You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged item(s), etc.) by hand, if possible, on the delivery notice, and sign. If the item(s) do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the terms and conditions contained in the section entitled "Returns - Exchanges - Refunds"
Returns - Exchanges – Refunds (Except Made to Measure)
You may return or exchange within (15) fifteen days after receiving the product. LUKURË requires that you return any item(s) in their original packaging in a "new and perfect state" with all original labeling intact and a copy of the invoice. NOTE: "New and perfect" means that there are no marks or scratches the item(s) or any sign of wear on the products or discolorations. We do not sell used item(s) and will not accept any item with any indication that it was. All item(s) will be subject to a Quality Control (QC) check on return receipt. If item(s) do not meet QC standards then the item(s) will be returned to the purchaser at the purchaser's cost.
Made to Measure returns – exchanges – refunds
A Made to Measure item(s) are any item(s) specifically personalized and/or tailored to your specifications. Made to Measure item(s) cannot be cancelled or changed once production has started. Made to Measure item(s) are all FINAL SALE. They may not be returned or exchanged. LUKURË reserves the right to charge for re-posting of bespoke item(s) returned in error. LUKURË is not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammar errors; poor image quality derived from low resolution images, order quantity, or other ordering errors. To prevent these errors from happening, please review your order carefully before submitting. Defective item(s) will be rectified free of charge. Any problems with any part of a Made to Measure order must be reported to us within 6 days of receipt. Please call us at +1-212-675-1515 or e-mail us at lukure@lukure.com
In Store Pick Up
It is possible to collect the items you have ordered on Lukure.com in-store. This service is currently only available in selected stores. While completing your order, the option of in-store collection may be offered, according to your billing address.
An email will be sent to you informing you of the arrival of your order in-store. You will then have 15 days to collect your order.
To collect your order, please introduce yourself to a sales person when you arrive at the store, along with your receipt and identification.
Payment methods
The prices of LUKURË products are indicated in US currency, excluding taxes and shipping costs (see "Shipping & Delivery"). LUKURË reserves the right to change the prices of products offered on the Lukure.com website at any time without prior notice. You will be charged the prices displayed on the Lukure.com website at the time your order was confirmed provided the item(s) ordered were available at this time, however, LUKURË reserves the right not to accept or to cancel your order if the products are not available, are incorrectly priced or are otherwise incorrectly described. You are required to pay for any order placed on the Lukure.com website immediately upon confirmation of your order. We only accept payment by debit or credit card. All orders are payable in US dollars. We accept the following debit and credit cards: MasterCard®, Visa®, Diners Club®/Carte Blanche®, American Express®, JCB® and Discover®. Your order will only be placed once we have verified your payment method and received authorization to process your payment. Your debit or credit card will only be debited when your order is complete. If any of the products in your order are unavailable, we will only charge you the prices, taxes and shipping costs for the item(s) available.
Purchase - Reservation of title
The ordered products remain the property of LUKURË until full payment is tendered to LUKURË.
In case of a payment dispute, you undertake to return the received products to LUKURË immediately upon request, and to assume the risks (in particular the loss, theft or damage) relating to the delivered products.